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Building your plan - 8.9 What should I think about before building a Post-Purchase promotion?

Written by Stephen Wood

A Post-Purchase promotion is an engagement-led mechanic, where the shopper benefit is not delivered at the shelf, but after purchase.

Key considerations:

  • Shopper participation – not all buyers will redeem or engage

  • Expected volume impact – driven by attractiveness and ease of participation

  • Coverage – which stores or channels the promotion applies to

  • Funding structure – whether the retailer is involved financially or not

  • Execution complexity – redemption, fulfilment, or entry mechanics

  • Cannibalisation within your range – increased demand for one SKU may reduce others

A strong Post-Purchase promotion drives incremental volume and engagement, while managing how and where the cost is incurred.

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